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Gloqal has a well-defined and mature application development process which covers the entire software life cycle right from the requirements to the warranty support. The processes we follow are scalable and support the multi team environment across the globe. Each of the development phases can be defined with metrics and subsequently tracked with the web-based tools which can be used by our customers. |
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The application development methodology can be used for |
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New development |
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Enhancements to the existing application |
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Re-engineering the applications |
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Application migrations |
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Application development activities can be bound by SLA based metric framework that measures: |
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Scope management |
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Cost Management |
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Time Management |
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Productivity |
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Project status |
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Delivered product quality |
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Phase containment |
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Defect containment |
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Transition Management by metrics |
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Our unique value proposition lies in our ability to: |
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Use global delivery model for application development |
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Knowledge Transition, acquisition and retention |
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Focus on re-usability thus reducing cycle times and costs |
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Architecture Consulting |
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Our expertise is focused on: |
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IT strategy Roadmap |
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Define a global IT architecture vision |
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Envision ways to leverage emerging technologies for business value |
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Enable delivering the right technology and applications |
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Contribute to Increase the ROI of existing investments in IT |
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BPM product/technology evaluation and recommendation |
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BPM solution architecture |
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Proof of concept |
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Build a business case – open source suitability analysis, TCO/ROI analysis |
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Enterprise architecture consulting |
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Solution architecture definition |
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Frameworks |
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Architecture assessment |
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Performance assessment & enhancement |
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Quality Consulting |
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Six Sigma Consulting |
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RUP Consulting |
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IT Governance |
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IT Operations excellence |
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Testing Services |
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Independent Functional Testing |
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Integration & System Testing |
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Regression Testing |
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Domain Specific Product Testing |
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Product Testing |
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Package Testing |
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Mainframe Testing |
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Compliance Testing |
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Test Automation |
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Data Migration Verification |
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Test Automation |
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Automation Architecture & Frameworks |
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Test Consulting |
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Software Quality |
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Test Strategy |
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Test Processes |
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Tools |
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Performance Testing |
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Load Testing |
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Stress Testing |
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Spike Testing |
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Volume Testing |
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Endurance Testing |
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Architecture Benchmarking |
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Performance Monitoring |
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Point Solutions |
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Compliant Dynamic Document Solutions |
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Financial services businesses are handling a high volume of increasingly complex transactions from application to close, through a variety of channels, geographies and product lines. Additionally with increasing regulatory compliance needs, they are burdened with inconsistent policies and documents as well as higher origination, documentation and processing costs.
Our Compliant Dynamic Document Solutions create documents on demand, designed and delivered based on a comprehensive decision making engine, and a defined data structure built upon a central repository of compliance-certified content components. Our solution is ideally applicable in insurance, mortgage, lending and deposit workflows. |
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Loyalty Framework |
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Gloqal team comes with experience in developing and maintaining one of the biggest loyalty programs in financial services. |
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We Offer customer loyalty programs point solutions such as: |
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Reward Summary Service |
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Point Redemption |
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Point Transfer |
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Partner integrations with business partners |
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Service Oriented Architecture |
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Governance |
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Service Oriented Portfolio Management |
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Service Policies |
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Change Management |
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System |
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Managed Business Performance |
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Process Metrics |
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Business Activity Monitoring |
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Adaptable to System Performance/ Utilization |
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Service Orientation |
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Standards based Integration |
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Service Lifecycle Management |
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Reference Data Mall |
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Modeling |
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Process Models |
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Ontology Models |
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Process Simulation |
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Business Process Outsourcing |
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Account Processing |
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Covering banking, trade, loans, and credit cards across applications processing, account opening, documentation, and funding. We focus on regulatory requirements including KYC, Anti Money Laundering, and OFAC. We also have the tools to reduce damages due to incomplete or inadequate documentation applications. |
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Transaction Processing |
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Covering payment processing, fund transfer banking transactions, and mortgage investor services. |
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Reconciliation |
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Across receivables, unallocated payments, and credit balances. |
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Collections |
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Covering bankruptcy management, risk analysis, and data analytics. |
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IT Shared Services |
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Technology Governance |
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As a global and increasingly complex organization, your IT organization is aiming for new horizons seeking the right guiding principles and operating mechanism for supporting your business strategy and goals… To improve business acumen by driving common processes/ tools, to achieve speed and quality by providing right solutions at right time, to infuse global mindset by leaping beyond cultures, and to sense and respond through a flexible organizational design.
We help you design a technology governance strategy and organization for your IT shared services team that helps you achieve your medium term vision, along with key policies, processes, business metrics and risk management structure. |
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IT Shared Services Operations (IT SSO) |
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Our IT SSO mission is to drive profitable growth, add efficiency and support fundamental business processes across your organization. We orient our operational model to achieve your focus areas such as Performance & availability, Program excellence, IT synergies& productivity.
Improve the delivery of IT services to your internal employees and external customers with our IT SSO based on a robust framework comprising of ITIL methodology, tools, mature implementation models and integrated relationship management focus. We achieve program excellence by delivering innovative and forward-thinking digitization programs and processes with Lean Six Sigma rigor. Our team is positioning businesses for sustainable global growth. |
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Global Quality Project Management (GQPM) |
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We use a common Project Management language and framework for IT support across your businesses - A common process to engage business partners in the delivery of solutions faster and more cost effective with higher quality. Our process consists of optimum checkpoints with lean flow and minimized re-work. |
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Infrastructure services |
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Our IT operations portfolio is aimed at helping you achieve excellence in production operations, infrastructure and service management. IT Infrastructure is the backbone for efficient and reliable delivery of services in an organization and is key to overall business, process and application performance. Our services help you in maximizing availability and performance of your infrastructure while planning and incorporating new advances in Infrastructure technologies and support. |
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End User services |
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Service Desk |
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We offer Enterprise Service Desk and Technical Helpdesk services based on ITIL/ ITSM methodology. We offer Service Desk planning and tool evaluation and recommendation services, and bring consultative organization planning experience for efficient and effective service desk operations. Our team brings experience in program managing the service desk operations for a Fortune 10 conglomerate known for its ITIL services, tools and operations maturity. |
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Desktop Management |
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Our services include Desktop Lifecycle management, Software and Hardware asset management, Desktop deployment and image management, Communication and collaboration and end point security. One of our key areas of expertise is Email migration and collaboration and groupware services, client- and server-side. Our team comes brings experience in architecting end user technologies, and program managing global end user/ desktop support for a Fortune 100 Financial Services business.
Emerging technologies in end user support is a key focus for us - such as Thin Client architecture implementation and support, Client-side as well as central server-side. Our team comes with the experience of managing emerging end user technologies, developing/ decision making on business cases for deployment as well as technology lifecycle management. |
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Enterprise Computing |
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Data Center Management |
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Data center operations is the "hands on" key to providing IT support to your IT organization and is in the critical path of your IT operations. We provide 24x7 monitoring and physical support for the hardware, troubleshooting, data management, security support, application management (including on-site troubleshooting), groupware/ internet facing operations and Disaster recovery operations. Our team brings the experience of program managing data center operations for a Fortune 10 conglomerate. |
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Remote System Management |
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Remote Systems Management is core to our IT Operations portfolio providing server and storage management services, Backup support as well as Database, middleware and web services support which is critical to your application and data performance. |
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Network and Security Management |
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Network Management |
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We offer converged IP LAN/ WAN management and IP Telephony support services. Our team comes with the experience of product management of LAN/WAN services for a major world-wide IT services provider and has the experience of designing advanced remote voice telephony management services for a major Financial services customer. |
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Security Management |
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We offer end user security support, managed security services and security technology support services. We also offer regulation compliance and standards compliance services including process preparation, internal audit and process design services. Our team comes with the experience of leading Technology and services management for regulation compliance for a Fortune 100 Financial services business. |
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Infrastructure Architecture and Engineering |
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We develop and execute a global strategic technology roadmap for your IT infrastructure by investigating, designing, maintaining and driving infrastructure technology portfolio standards. We partner with operations teams to deliver supportable solutions and provide escalation support. |
